Privacy Policy
How we collect, use and protect your personal information, in line with POPIA. Also see our Terms & Conditions.
1. Overview
Device X Technology respects your privacy. This policy explains what personal information we collect when you shop with us, book a repair, sell us a device or contact us, and how we use, store and protect it. We process personal information in line with South Africa's Protection of Personal Information Act, 2013 (POPIA).
2. Information we collect
Account details: name, email address and password (stored only as a secure hash) when you register. Order and payment details: delivery address, phone number, items purchased and payment confirmation. Card numbers are processed by Paystack and never touch our servers. Service details: device descriptions, serial or IMEI numbers you provide, photos you upload with repair or sell requests, and quotes. Communications: messages you send through our contact form or by email. Technical data: basic analytics such as pages visited, browser type and approximate region.
3. How we use your information
We use your information to: process and deliver orders and take payment; carry out repairs and prepare quotes; assess trade-in devices and pay you; send order status and service update emails; respond to your questions; keep our admin activity log for security and accountability; prevent fraud, including verifying that devices sold to us are not stolen; and meet legal and tax record-keeping duties. We do not sell your personal information to anyone.
4. Lawful basis
We process your information because it is necessary to perform our contract with you (orders, repairs, trade-ins), to comply with the law (tax and consumer records, stolen-goods checks), for our legitimate interests (site security, fraud prevention, service improvement), and where required, with your consent.
5. Who we share it with
Only the service providers needed to run the store: Paystack for payment processing, Resend for transactional emails, our hosting and database providers, and courier partners for delivery (they receive your name, address and phone number only). We may disclose information to authorities where the law requires it, for example in investigations of stolen goods. Each provider is bound to protect your information.
6. Data you put on a device
Before handing in a device for repair, sale or trade-in, back up and remove your personal data and sign out of all accounts. Devices sold or traded to us are factory-reset on receipt. We are not responsible for personal data left on a device you gave us.
7. Retention and security
We keep order, invoice and repair records for the periods required by South African tax and consumer law, and account information for as long as your account is active. Uploaded device photos are stored in access-controlled storage and visible only to our team. We use encryption in transit, role-based access controls and activity logging to protect your information.
8. Your rights under POPIA
You may ask us what personal information we hold about you, request correction or deletion of it, object to certain processing, and withdraw consent where processing is based on consent. To exercise any of these rights, email info@devicex.co.za, call +27 83 402 9125 or WhatsApp +27 61 545 6695. If you are not satisfied with our response, you may complain to the Information Regulator (South Africa) at inforeg.org.za.
9. Cookies
We use essential cookies and browser storage to keep you signed in and remember your cart and wishlist. We do not use third-party advertising trackers.
10. Changes and contact
We may update this policy as the store evolves; the current version is always on this page. Privacy questions or requests: email info@devicex.co.za, call +27 83 402 9125 or WhatsApp +27 61 545 6695. Last updated: August 2026.