Shipping & Returns
How we deliver your order, how long it takes, and what to do if you need to return or exchange a device. Also see our Terms & Conditions and Privacy Policy.
1. Delivery areas
We deliver to major towns and cities across South Africa. Remote or outlying areas may take an extra 1-2 business days. If our courier cannot reach your address, we will contact you to arrange an alternative or a full refund.
2. Shipping options and time
Standard shipping is typically 2-5 business days from the date your order is packed. Express shipping is 1-3 business days where available and is shown as an option at checkout. Repairs and trade-in kits use the same courier network; return labels are provided once your booking is approved. Business days exclude weekends and public holidays.
3. Shipping costs
Shipping is calculated at checkout based on your address and the items in your cart. We run free-delivery promotions from time to time; any active threshold is shown on the cart page before payment. Repair and sell-request shipments are covered by us when you use the prepaid label we provide.
4. Order processing
Orders are packed within 1 business day of payment confirmation. You will receive an email with tracking information as soon as the parcel leaves our facility. If an item is out of stock or delayed, we will notify you immediately and offer a refund or alternative.
5. Tracking your delivery
Use the tracking number in your shipping confirmation email to follow your parcel on the courier's website. If tracking does not update for more than 48 hours, or if your parcel is marked delivered but you did not receive it, contact us at info@devicex.co.za, +27 83 402 9125 or +27 61 545 6695 within 3 days so we can open a courier investigation.
6. Receiving your order
Inspect the parcel before signing where possible. If the packaging is damaged, note it on the delivery slip and photograph the box. Report concealed damage or missing items within 24 hours of delivery with photos of the packaging and contents. Keep all original packaging until you are satisfied with the product.
7. Returns policy
You may return an unused device in its original condition and packaging within 7 days of delivery under the Electronic Communications and Transactions Act. Change-of-mind returns may be subject to a return courier fee deducted from the refund. Refurbished and second-hand items are sold as described, so please read the condition notes before ordering.
8. How to return an item
Email info@devicex.co.za, call +27 83 402 9125 or WhatsApp +27 61 545 6695 with your order number and reason for return. We will reply with a return authorisation and instructions. Pack the device securely in the original box with all accessories, manuals and the supplied return label. Once we receive and inspect the item, we will process your refund or exchange within 5-10 business days.
9. Non-returnable items
We cannot accept returns of software, digital codes, opened consumables such as screen protectors or cables, or devices that have been damaged, modified or had their serial or warranty stickers removed. Devices sold "for parts" or clearly marked as non-returnable are final sale.
10. Warranty repairs and exchanges
If a device develops a fault covered by its stated warranty, email info@devicex.co.za, call +27 83 402 9125 or WhatsApp +27 61 545 6695 with your order number and a description of the fault. We may request photos or diagnostic steps before authorising a return. Covered faults are repaired, replaced with an equivalent unit, or refunded if neither option is possible. Warranty terms are listed on each product page.
11. Repair shipping
When you book a repair, we will send you a prepaid label or courier collection instructions once the booking is approved. Devices are insured in transit up to the estimated repair value. You are responsible for backing up and removing personal data before sending a device to us.
12. Contact
Questions about delivery, returns or warranty? Email info@devicex.co.za, call +27 83 402 9125 or WhatsApp +27 61 545 6695, or use the Contact Us page. Last updated: August 2026.